Testimonials

The whole process from Craig Shepp's visit to my home for a price quote to the installation was perfect. Mr. Shepp takes his time and listens very well and came up with some additional ideas that I liked and included in my job. I had quotes from 3 other nearby Generac dealers, but Craig's quote and responsiveness sealed the deal. Not only was he the best price, but he was able to get the install scheduled in half the time of the others. One other Generac dealer was very slow to respond to my calls and another did not respond at all when I asked for a 2nd qoute on a smaller set-up. The two installers from Shepp were promptly on time and worked like the pros they are, like clockwork. It took the 2 men one full day to complete my fully professional installation that I am totally satisfied with and I am very picky about what I pay for. I can whole heartily recommend Shepp Electric Generac Power Systems.

Chris
Avon Lake, Ohio

My experience went very well. The staff was very professional and knowledgeable int their field. The pricing was reasonable and I was pleased with the outcome of the service. I would recommend this company to others.

Robert
Chagrin Falls, Ohio

Installer arrived on time and got right to work on the electrical installation. He was later joined by two co-workers who handled the plumbing and prepared the site for the pad to hold the generator. The three installers worked in unison and were very competent. The generator was tested and the sound level was quite acceptable. They finished the job in one day and cleaned up after themselves. They didn't even seem to mind that the temperature was below freezing on the day of installation. They relit all of our pilot lights and, surprisingly, even reset our appliance clocks. They even spray-painted the outside pipes to match our house foundation. They take pride in their work. This family-owned and -operated company is highly recommended.

Douglas
Willoughby, Ohio

Excellent. Craig Shepp was very prompt with quote and the price was way better than a competitor. Technicians were prompt and knowledgable and did a very nice job. They kept me informed throughout the install and even worked around a service call from AT&T by coordinating with the tech when they would shut the power off. Only issue was orientation of generator, had to cut down a small tree (very unhappy wife) because the way Craig told me they would put it violated the building code. Very neat install, painted gas line, cleaned up (including taking the tree they cut down), gave me good instructions on the operation. I had trouble locking lid, they sent someone back out to adjust the lid. Now, all we need is a power outage! I certainly would recommend them without reservation. Just confirm location of generator conforms to the code, I am still "in trouble" over the tree!

Susann
Novelty, Ohio

Shepp called to install the generator in August, but we were to be on vacation that week. They rescheduled for September, arrived in the morning and one man worked all day to install. The installation was exactly as proposed. I was given a short course in maintenance and all debris was taken away. We had a 2 day power outage this week. The generator kicked in and we had heat, lights and water. very happy with the product and service.

Larry
Mentor, Ohio

It went great; they had three guys come out here and got it done in one day. They completed job was done beautifully

Sabry
Westlake, Ohio 

Had a generator installed 3 plus years ago from this company. Smooth intsallation. Excellent follow up with questions. Had to have it checked once because it would not start. That day someone was sent out to check it. Was a simple loose wire. They come out yearly on our service contract and check the unit out. Excellent service from these guys!

Linda
Mentor, Ohio

We highly recommend this company. The service of installation was top notch, their employess are professional and courteous. We had a few issues but when you call them, you get an actual human being. They were out at our home that day each time we called (one of the issues was not the unit or installation but of First Energy!).

Wynne
Chardon, Ohio